FAQ
SHIPPING & DELIVERY
I ship through USPS. You can see if your bag has been shipped (with tracking number) via email or by looking on my handbag status list. Everything is mailed to the address that you have provided on paypal. PLEASE verify that your address is correct on paypal before paying :) I am not responsibility for packages lost in the mail. Once your handbag leaves my hands, it is out of my control. Any claims made on lost items or wrong addresses will be solely your responsibility. I will not remake bags with incorrect addresses. Luckily, this very rarely happens :)
Handbag Guarantee
My bags are guaranteed for 6 months after you have received it. I stand behind my bags and will always do my best to solve any problem that may occur within 6 months. Sorry, no refunds, as stated when placing your order. ( I can take no responsibility if you break up with your husband, boyfriend, etc.)
Exchange only with approval on bags that have no yet been made. Once your bag is shipped, refunds are not offered as it is a personalized item.
How My Handbags Are Made
All of my handbags are designed and hand made by me! Each bag takes many hours to complete. I treat every bag with care and take my time to complete each one of them. (Example : A deluxe diaper bag takes up to 12 hours to make.)
Every bag is double interfaced and padding is also added for extra stability. Your bag will be soft, yet will hold its shape. They do not sag and will stand on its own. I use quality products and have improved the durability of my bags by studying the process of correct purse making. I have spent MANY hours perfecting the construction of these purses. My bags will stand the test of time. I try not to give out too much info as to not give away my "secrets" of what is inside my bags. Just read my testimonials to attest to my product :)
Bags will soften over time with use, this is very normal.
If you wash your bag (Hand wash ONLY! Spot treatment recommended) You may need to iron it after. Tide To-Go stain pens work great! I will not be held responsible for bags that are put in the washing machine and damaged.
Shipping Uniform Shirts to Me
Yes, I can make military handbags out of uniform shirts. If you are sending a shirt, please note that my handbags are made from a size medium shirt or larger. Small size shirts will alter will alter the look and will result in a smaller handbag.
After You have ordered your handbag, I will send you an email with an address that you can send your shirt to. I recommend using a flat rate priority box with tracking and insurance.
Please make sure when sending a shirt that it is in good condition and has been washed. Check all pockets to make sure there is nothing in them, including tobacco. If I am sent a shirt that is not clean, there will be an extra charge for me having to clean it. I will not be held responsible for anything left in or on the uniform. If it is damaged or overly faded with worn out velcro, your bag will look the same.
FAQ's
Q: Do you ship APO?
A: Yes, I can ship APO. Please let me so I can adjust your shipping charges.
Q: I dont have a uniform to send in, can I still have a military bag made?
A: Yes! I have *most* camo fabrics available for an additional $10 (less than having to go buy a new shirt)
Q: I need nametapes for my bag, do you supply those?
A; Yes! You can have nametapes made with any saying that you would like in any color thread. All Nametapes are sewn on and are 2 for $5.
Q;Do you supply patches?
A; At this time, I cannot supply patches or flags. I will sew on any patches sent to me though.
Q:What Kind of payment do you take?
A: I take all my orders thru Paypal. You do not need an account to pay with paypal.
Q: When will my custom bag be done?
A: Check my handbag status list :)
Always, if you have ANY questions, please feel free to email me at custommadebymelissa@yahoo.com
Verifying Your Custom Order
You will receive an email before your custom bag is made to verify your order. Please make sure your mailing address is correct before placing your order.